Order Processing

In-stock orders are generally processed within 1–3 business days, excluding weekends and holidays. During promotions, holidays, severe weather, or periods of unusually high order volume, processing may take longer. When your order ships, you will receive a shipping confirmation with tracking information when available.

Shipping Rates & Delivery Estimates

Available shipping methods, current shipping charges, and estimated delivery times are displayed at checkout based on the destination and the contents of your order. Delivery estimates begin after an order has been processed and transferred to the carrier and are not guaranteed unless the carrier specifically provides a guaranteed service.

Shipping Address

Please review your shipping address carefully before placing your order. If you notice an error before your order ships, contact us as soon as possible through our Contact page. We will make reasonable efforts to update the address, but changes cannot be guaranteed once fulfillment has started.

If an order has already shipped, any rerouting or address-correction option is subject to the carrier’s policies and may involve additional charges. TAOISTEA is not responsible for delays or non-delivery caused by an incorrect or incomplete address supplied at checkout.

Lost, Delayed, or Marked-Delivered Packages

Carrier tracking may occasionally show a package as delivered shortly before it is physically received. Please check the delivery location, household members, neighbors, and any parcel locker, and allow a short additional period for final delivery. If the package still cannot be located, contact us and we will assist with available carrier-tracing options.

Once a shipment has been accepted by the carrier, transit delays and delivery scans are largely outside our direct control. We will nevertheless make reasonable efforts to help resolve shipping issues.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us promptly and include your order number and clear photos when applicable. After review, we may offer a replacement, reshipment, store credit, or refund as appropriate.

Returns of Tea Products

Unopened and unused tea products in their original packaging may be eligible for return if you contact us within 30 days of purchase. Return authorization is required before sending any product back.

Because tea is a consumable food product, opened packages are generally not eligible for return or refund unless the product was damaged, defective, or incorrectly shipped. This policy helps us maintain product quality and food-safety standards.

Return Shipping

Unless the return is due to our error, damage, or a verified product defect, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable. Please do not send a return until you have received return instructions from TAOISTEA.

Refunds

Approved refunds are issued to the original payment method after the returned merchandise has been received and reviewed, when a return is required. Please allow several business days for processing after approval. Your bank or payment provider may require additional time before the credit appears on your account.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will attempt to stop fulfillment, but cancellation cannot be guaranteed after an order has entered processing or has shipped.

Contact Us

For shipping, return, or refund questions, please use our Contact page and include your order number whenever possible.

Last updated: September 28, 2026.